Research Projects

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Areas of Focus

I am dedicated to discovering and developing knowledge in the following domains:

  • Design thinking approaches
  • UX design, usability studies
  • Multimodality
  • Collaboration and emergent learning

Ongoing Projects

  • Open-access collection: Keywords in Design Thinking
  • Co-authored books: Collaborative writing (guides for students, instructors, and workplace teams)
  • Monograph: Design thinking in technical communication (see description below)
  • Journal articles: Radical collaboration in graduate research education; design thinking in writing social change; multimodal advocacy design; creating usable end-user licensing agreements via participatory design thinking

Monograph Description

Design Thinking in Technical Communication: Solving Wicked Problems through Critical Making and Radical Collaboration explicates the relationships between design thinking, critical making, and socially responsive technical communication. It leverages the recent technology-powered DIY culture called “the Maker Movement” to identify how citizen innovation can inform cutting-edge social innovation that advocates for equitable change at a time when social problems are deemed “wicked” and ill-defined. It examines the underlying design thinking principles in maker culture that enable social innovation while offering opportunities to cultivate a sense of critical changemaking in technical communication students and practitioners. The author draws from expert interviews and three case studies of makerspace development, pedagogical deployment of design thinking, and radical collaboration in technical communication. These investigations reveal the values of design thinking methodologies for teaching and practicing socially responsible design. The author argues for a future of technical communication that sees its constituents as leaders in radical innovation to solve wicked social problems. This book provides pedagogical as well as practical frameworks to achieving this goal.

Recent Publications