Research Projects

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Areas of Focus

I am dedicated to discovering and developing knowledge in the following domains:

  • Design thinking approaches
  • UX design, usability studies
  • Multimodality
  • Collaboration and emergent learning

Ongoing Projects

  • Open-access collection: Keywords & Concepts in Making + Design Thinking
  • Co-authored books: Collaborative writing (guides for students, instructors, and workplace teams)
  • Monograph: Design thinking in technical communication (see description below)
  • Journal articles: Radical collaboration in graduate research education; design thinking in writing social change; multimodal advocacy design; creating usable end-user licensing agreements via participatory design thinking

Monograph Description

Design Thinking in Technical Communication: Solving Wicked Problems through Critical Making and Radical Collaboration explicates the relationships between technology-powered citizen making, collaborative innovation, and social justice advocacy through technical communication practices. Set against the evolving phenomenon known as the Maker Movement, this book examines the movement’s underlying design thinking principles in enabling social innovation while offering opportunities to cultivate a sense of critical changemaking in technical communication students and practitioners. The book draws from expert interviews and three case studies of makerspace development, pedagogical deployment of making and design thinking, and radical collaboration in technical communication. These investigations reveal the values of design thinking methodologies for teaching and practicing accessible, user-centered, and socially responsible design. It argues for a future of technical communication that sees its constituents as leaders in radical innovation to solve wicked social problems. 

Recent Publications